All questions related to your profile and managing it

• How can I change my password? 436
• I play in several clubs, can I have a single login? 273
• I have a single account across several clubs, how do I choose which club to display? 210
• A family member wants to become a member, can I add them? 162
• How do I book for a family member? 37
• I've lost my password. How can I recover it? 246
• How do I change my profile photo and information? 25
• I have several accounts: how do I merge them into a single login? 34
• How do I change the site language? 26
• How do I set my personal access code? 24
• My data: download, leave the club, delete my account 33
• How do I become a club member online? 31

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 166
• Why are some cells pink on the board? 389
• How can I make a booking 954
• How can I book with a guest? 266
• How can I edit a booking? 205
• How can I delete a booking? 315
• All courts are occupied. Can I join the waiting list? 103
• What payment methods are available to me for a booking? 133
• How to create an open booking 60
• How to join an open match 66
• Where can I find the court access code (door code)? 31
• How do I withdraw from an open match? 34
• How do I view my booking history? 29
• How do I see the weekly schedule? 23
• How do I find and book at another club? 42

How do I register for a camp or a school?

• Sign up for a tennis lesson 109

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 50
• How do I pay for a booking with my wallet? 33
• How do I split the payment with my partner? 24
• How do I use my restaurant vouchers? 25
• How do I view and pay my invoices? 26
• How do I download my certificates? 27
• How do I send money from my wallet to another member? 35

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 24
• How do I join my club's WhatsApp groups? 48
• How do I take part in the Défi-Plugin (challenge tournament)? 34

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 38
• How do I turn on dark mode? 22
• How do I install the Plugin.ch mobile app? 41
• How do I choose the notifications I receive on my phone? 28
• Where can I find the messages sent by my club? 50

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 51
• The administration home page 46

• Manage access 63
• Manage membership cards 52
• Manage clubhouse 48
• Manage restaurant credit 35
• Manage email sending 36
• Manage invoicing 34
• Manage member groups 41
• Manage registrations 41
• Manage special days 34
• Manage offers 43
• Manage online payments 32
• Manage billing regions 35
• Manage the club manager 35
• Manage challenge tournaments 36
• Manage RFID validation 44
• Manage general settings 37
• Setting up the accounts (general ledger) 55
• Configure EBICS: connect Plugin.ch to your bank 44
• Gate access log 59
• Manage multiple buildings 55

• Create a new court 46
• Manage court groups 62
• Manage booking periods 64
• Manage court usage 46
• List, edit, or delete a court 36
• Manage sports 39
• Close courts 43

• Create a new season 39
• Edit or delete a season 37
• Open the winter season by copying last season 29
• Link a sport to a season 37

• Manage recurrence authorizations 51
• Manage restrictions 42
• Manage subscription type 57
• Create booking prices: per session or per season 46
• Check rates with the rate grid 46
• Manage non-member and pay-as-you-go deductions 39
• Booking without a subscription: the guest subscription 60

• Create an item 39
• Assign an item to a member 38
• Edit or delete an item 38
• Delete an item assigned to a member 29
• Import linked items from Excel 32

• Display the member list 49
• Create a new member 58
• View a member's detailed information 41
• Display a member's operational data 32
• Manage member subscriptions 59
• Import member data 27
• Print member cards 46
• Print and export the member list 38
• Charge an item to a member or a group 35
• Link a member to a group 37
• Edit and delete a member 37
• Search for a member 35
• Managing duplicates: merging two profiles 41
• Managing units to be deducted: personalised hours and non-members 42
• Manage Swiss Tennis licenses 46
• Topping up a member's wallet 49
• Find and reactivate a removed member 36
• Issue a certificate for a member 41
• Managing families 41
• Handling erasure requests (GDPR) 41

• Add a new sponsor 37
• Invoice sponsors 57
• Re-invoice sponsors 63

• Assign and remove a role 42
• Roles and access: create and edit a role 57

• Activating the Lessons module 44
• Creating lesson items 36
• Create, edit, and delete a lesson 39
• Manage lesson groups 41
• Manage lesson enrollments 47
• Prerequisite 60
• Invoice and reminder texts 27
• Teachers' schedule 40
• Grouped payments of registrations (basket) 38
• Change the rate of a registration 33
• Copy a lesson for the next season 54

• Complete management of equipment rental 47

• Find old invoice groups (archives) 46
• Invoice considerations and display 43
• Create invoices 47
• Send invoices by email 38
• Manage payment reminders 31
• Print invoices 46
• List and search invoices 48
• Edit and delete invoices 41
• Invoicing a membership fee or an item: what's the difference? 35
• Automatic reminders for e-mail invoices 62
• Keeping the accounts with the general ledger 52
• Manage family discounts 39
• Import accounts from Excel 68
• Carry an overpayment over to the next invoice 51
• Transit accounts for online payments 55
• How invoice dates are calculated 58
• Annuler une facture ou une ligne déjà comptabilisée 57

• List of bank payments 41
• Processing via bank files 32
• Process a manual payment 50

• Process installments 33

• Managing bookings in the schedule 70
• Configure and use open matches 41
• Manage the set times 29
• Create a promo code and use it 39
• Refund a fixed-hour session that was released and taken again 50
• Moving a booking and creating a recurrence in the schedule 43
• Creating and managing recurrences 25
• The weekly view and the all-sports view 36
• The cash journal and the history of a booking 41
• Manage cash register prices 51
• Offering items with a booking 47
• Deleted bookings and deletion records 46
• Replace a player on a fixed hour 79
• A fixed hour cannot be added: nothing is displayed 53

• Manage automatic emails 72
• Sending bulk emails 41
• Manage messages 54
• History of sent emails 45
• Writing an e-mail with the editor 58
• Birthday and inactive member e-mails 43

• Manage challenge tournaments 42

• Enable partner search 45

• The statistics dashboard 39
• Invoicing bookings from the statistics 34

• Access the program 52
• Booking by a member 76

• Creating and configuring a lesson 53
• Sign up for a tennis lesson 40
• Managing registrations (administrator) 47
• Managing groups and the schedule 33
• Tennis lesson invoicing 36
• Invoicing check and Youth and Sport export 43

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 58
• Adding and editing an employee 34
• Special cases: minor salary, young people, pensioners, LPP 29
• Running the monthly payroll 55
• Entering a compensated absence (army, maternity, illness, accident) 33
• The 13th salary and holidays for hourly employees 29
• Paying salaries and reconciling them with the bank 50
• Correcting an approved payslip 39
• Salary certificates and annual lists 37

You'll find all the questions about booking without an account

• How can I book if I don't have an account 878
• Where can I find available courts in my area? 127
• How can I edit/cancel my booking if I don't have an account? 159